Funeral Home Brand Ambassador and Mortuary Transport

About the Role

This position combines two critical functions: supporting grieving families with dignity and professionalism during first‑call transfers, and representing the Monarch brand through thoughtful community outreach and engagement. You will be a trusted presence who brings empathy, clarity, and comfort at every step, whether assisting at the scene of a loved one’s passing or sharing our mission with healthcare professionals and community groups.

Responsibilities

• Greet families, caregivers, and professionals during decedent transfers with respect and composure.
• Safely and professionally transport the deceased from homes, care facilities, hospitals, and medical examiner offices to partner funeral homes.
• Maintain accurate and timely documentation in accordance with Washington State requirements.
• Remain available for on‑call shifts, including nights, weekends, and holidays; assist with funeral services as needed (e.g., hearse driving).
• Keep vehicles clean and operational; present a polished, professional appearance at all times.
• Represent the Monarch Trade Services brand at every interaction with families, care partners, and the public.
• Participate in outreach activities across the Seattle‑Tacoma region, including hospice visits, healthcare events, and community fairs.
• Foster strong working relationships with referral sources such as hospital staff, long‑term care providers, hospice teams, and social workers.
• Communicate Monarch’s value proposition clearly and respectfully, helping others understand what makes the brand unique.
• Show warmth, confidence, and genuine curiosity in conversations, inspiring trust and leaving a positive impression.

Requirements

• Valid Washington State driver’s license with a clean driving record.
• Ability to safely lift up to 100 lb using proper techniques or equipment.
• Willingness to work flexible and on‑call hours, including evenings, overnights, and weekends.
• Outstanding interpersonal and communication skills.
• Comfort navigating a variety of Seattle‑Tacoma neighborhoods, roads, and facilities.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Positive attitude, emotional resilience, and a strong sense of service.

Schedule

Flexible, on‑call schedule that includes evenings, overnights, weekends, and holidays as needed.

Monarch is an Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled.