Funeral Director/Embalmer (EX)
About the role
Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. May perform Embalming responsibilities. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Job Responsibilities
Arrangements Conference: Receives or initiates call to deceased next of kin. Obtains or confirms deceased and family contact information, schedules Arrangement appointment, and emails appointment confirmation.
Care for deceased in a respectful manner. Greets next of kin and escorts to meeting space. Facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits, such as Veteran benefits.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor: Presents cemetery property and merchandise options, pricing, and contract completion. Reviews and authorizes merchandise and service contract revisions. Directs Services Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services.
Event Planning: Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Cleans event space post event.
Embalm: Cares for deceased in a respectful manner. Verifies identification, reviews embalming authorization. Embalms body following company processes and procedures. Dresses casket and lays deceased. Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, and promotes a safe work environment. Inventories and reorders supplies.
General Works: Under general guidance, applies licensure to business environment complying with regulations, policies, and procedures; works may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Ensures compliance with local, state, and federal regulations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures.
Minimum Requirements
Education & Licenses: Graduated from an accredited school or college of mortuary science. Current Funeral Director and Embalmer dual license within the practicing state. Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.
Experience: Industry experience is preferred.
Knowledge, Skills & Abilities: Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives. Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated. Ability to build professional and trusting business relations. Professional written and verbal communication skills. Public speaking skills with the ability to influence and gain consensus. Proficient using databases in automated processes. Proficient MS Office skills.
Work conditions: Environment - Work is both indoors and outdoors during all seasons and weather. Attire - professional business attire required when in contact with families. Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings. Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage. Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps. Hours – Flexibility of availability is a requirement. Standards hours include nights and weekends, when the majority of Services occur. Typically, less than 20 hours a week is worked. M-F 8am-5pm; limited amount of local and/or multiple location travel required. Postal Code: 44902. Category (Portal Searching): Operations. Job Location: US-OH - Mansfield.