Funeral Director/Embalmer

Job Responsibilities

• Arrangements Conference
• Receives or initiates calls to deceased next of kin.
• Obtains or confirms deceased and family contact information.
• Schedules Arrangement appointment and emails confirmation.
• Performs removals or transfers adhering to company standards and processes.
• Cares for deceased in a respectful manner.
• Updates removal status in proprietary software.
• Greets next of kin and escorts to meeting space.
• Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangement Conference to Funeral Services Counselor/Advisor.
• Reviews and authorizes merchandise and service contract revisions.
• Directs Services Confirm authorization to proceed with service Arrangements.
• Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services.
• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
• Interacts with the family to fulfill the death care requests.
• While interacting with family and guests, obtains leads for pre-need services.
• Event Planning
• Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
• Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
• Prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
• Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/delivers family memorabilia to home.
• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent and promote the location or market.
• Embalmings
• Cares for deceased in a respectful manner.
• Verifies identification, reviews embalming authorization.
• Cleans and embalms body; uses scalpels, pumps, tubes, and equipment to replace bodily fluids/waste with embalming fluids; performs restorations, styling hair, applying cosmetics, dressing body, and other preparation required for human remains.
• Dresses casket and lays deceased.
• Updates status in propriety software.
• Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, and promotes a safe work environment.
• Inventories and reorders supplies.

Minimum Requirements

• Education & Licenses: Graduated from an accredited school or college of mortuary science; Certification/License: Current Funeral Director and Embalmer dual license within the practicing state; Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.
• Experience: Industry experience is preferred.
• Knowledge, Skills & Abilities: Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations; Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives; Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated; Ability to build professional and trusting business relations; Professional written and verbal communication skills; Public speaking skills with the ability to influence and gain consensus; Proficient using databases in automated processes; Proficient MS Office skills.
• Work Conditions: Work Environment: Work is both indoors and outdoors during all seasons and weather; Professional business attire required when in contact with families; Work Postures: Frequent, continuous periods of time sitting or standing, up 6 hours per day; Frequent climbing stairs to access buildings frequently; Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage; Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps; Work Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.