Funeral Director

About the role

As the licensed Funeral Director, responsible for compassionately facilitating funeral arrangement discussions with deceased next of kin and presiding over visitation, funeral, and graveside services in accordance with family’s wishes, company expectations, and local, state, or federal laws. Ensures compliance with all mortuary, health, and vital statistics regulations within the funeral establishment(s).

Responsibilities

• Arrangements Conference:
  • Receives or initiates call to deceased next of kin, exhibiting concern and empathy.
  • Obtains or confirms deceased and family contact information, discusses needs (including languages), schedules Arrangement appointment, and emails confirmation.
  • May perform removals or transfers adhering to company standards and processes; updates removal status in proprietary software.
  • Greets next of kin and escorts to meeting space; initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
  • Discusses available life insurance and benefits (e.g., Veteran benefits).
  • Promotes funeral, cemetery, and crematory services and merchandise (e.g., catering, flowers, music, Ever Lasting Memory products).
  • Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present options, pricing, and contract completion; may perform FSA/FSC responsibilities in their absence.
  • Reviews and authorizes merchandise and service contract revisions.
• Directing Services:
  • Confirms authorization to proceed with service arrangements.
  • Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards.
  • Shall be present for graveside services included in the purchase agreement; verifies personal belongings are removed from the deceased prior to burial.
  • Visually inspects deceased, adjusts casket dressing, attire, or makeup, or communicates concerns to preparation staff.
  • Visually inspects services arrangements against contractual arrangements and next of kin expectations; initiates corrective action as appropriate.
  • Interacts with family to fulfill death care requests and obtains leads for pre-need services.
• Event Planning:
  • Performs event planning responsibilities including resource planning and ordering of music, flowers, or catering.
  • Produces MeM products (e.g., scanning photos, ordering memorabilia or stationary, creating electronic presentations, writing obituaries, and creating online memorials).
  • Prepares event room (e.g., set-up chairs, tables, flowers, guest books, décor); post-event cleans and stores items, identifies property in need of repair, and couriers/delivers family memorabilia.
  • May perform attendant duties (e.g., parking lot attendant, driver, usher, pallbearer, courier).
  • May attend community or charity events to represent and promote the location or market.
• General:
  • Works under general guidance; new associates learn to apply licensure to business environment, complying with regulations, policies, and procedures.
  • Exhibits accountability for behaviors; ensures compliance with local, state, and federal regulations.
  • Takes initiative to discuss assignments, expectations, priorities, and deadlines; seeks guidance and coaching from manager.
  • Notifies manager when workload is light and volunteers for additional work; adjusts effectively to new work structures or processes.

Minimum Requirements

• Education & Licenses:
  • Graduated from an accredited school or college of mortuary science.
  • Current Funeral Director license within the practicing state.
  • Valid state driver’s license with an acceptable driving record required to operate company-owned vehicles.
• Experience: Industry experience is preferred.

Knowledge, Skills & Abilities

• Cognitive ability including reasoning, planning, problem-solving, and learning from experience.
• Process and results-oriented; motivated to keep projects moving by removing obstacles and exploring alternatives.
• Positive attitude, drive to advance understanding of the industry, and highly self-motivated.
• Ability to build professional and trusting business relationships.
• Professional written and verbal communication skills; public speaking skills with ability to influence and gain consensus.
• Proficient using databases in automated processes and MS Office skills.

Work Conditions

• Environment: Work is both indoors and outdoors during all seasons and weather.
• Attire: Professional business attire required when in contact with families.
• Postures: Frequent continuous periods of sitting or standing up to 6 hours per day; frequently climbing stairs.
• Physical Demands: Manual dexterity required; includes paperwork, calculators, computers, and phone usage. Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.

Pay

$21.00 - $25.00/hr based on experience.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program