Funeral Director

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Responsibilities

• Present every client family with all service and merchandise options – “Every Family, Every Option, Every Time.”
• Contribute to location efficiency by maintaining open communication and accurate, timely client files.
• Act to improve market share through participation in community events, groups, organizations, and other relationships as assigned.
• Carry out additional projects and duties as assigned, such as car washing, building and equipment repair, and pre‑need arrangement planning.
• Oversee all team members participating in services, ensuring each understands their role and professionally represents the location.
• Communicate to appropriate team members areas of successful performance and areas needing improvement to meet business expectations.
• Work on‑call/first call, in rotation as assigned (phone, face‑to‑face, hospital, hospice, residence).
• Transfer decedents, dress and place caskets, and prepare the deceased as needed, following licensing requirements and family instructions.
• Meet with client families to listen, educate, and arrange personalized funeral services, ensuring the highest quality experience.
• Utilize systems/technology (e.g., Matthews/Aurora Advisor) to review merchandise options, enter contracts, and complete necessary forms during arrangement conversations.
• Complete tasks and details resulting from the arrangement conference.
• Ensure proper paperwork, including permits and certificates, is completed timely and complies with relevant laws and regulations.
• Conduct and attend funeral services regularly, leading all post‑service follow‑ups as needed.
• Collect funds at the time of arrangement conferences.

Requirements

• High school diploma or equivalent.
• Valid state‑issued funeral director license (as per state licensing requirement).
• Completed mortuary school.
• Minimum one year of experience in customer service and the funeral industry (preferred).
• Experience in making an initial transfer of decedent, funeral arrangement, and decedent care.
• Ability to keep licenses and continuing‑education requirements current and in good standing.
• Ability to work on‑call/first call, in rotation as assigned.
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Organizational and planning skills; time‑management skills; ability to prioritize work.
• Excellent oral and written communication skills, with the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families.
• Able to multitask, e.g., enter data into company POS while interacting with a family member.
• Ability to stand for two or more hours without rest.
• Ability to move, push, and pull heavy weighted items up to 150 lb safely.
• Valid state‑issued driver’s license with a clear driving record.