Funeral Director - Advance Planning

Job Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Builds relationships with families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Fulfills all customer problems and requests
• Buils trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: Graduated from an accredited school or college of mortuary science
• Certification/License: Current Funeral Director license within the practicing state
• Valid state driver’s license with driving record in good standing required to operate company owned vehicles
• May require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales

Knowledge, Skills And Abilities

• High level of integrity, dedication, and desire to succeed
• Proficient with computers and technology with knowledge of MS Office Tools
• Desire to help others and earn a competitive income
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic

Work Conditions

• Work Environment: Indoors and outdoors during all seasons and weather conditions
• Work Postures: Frequent, continuous periods of time standing or sitting, up 6 hours per day
• May climb stairs to access buildings frequently
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

Work Hours

• Working beyond “standard” hours as the need arises

Medical, Dental, Vision

• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Dependent Life Insurance

Employee Benefits

• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay Information

• Base pay: $78,000
• Hourly rate: $16.00
• This role is eligible for Commissions based on exceeding defined quotas
• Commission plan includes biweekly, monthly, and rolling three month commissions