Funeral Attendant (part-time)

About the role

This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned.

Responsibilities

• Set up rooms for ceremonies, including chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
• Prepare casket and deceased for visitation or funeral services, such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways
• Greet visitors, provide programs, answer questions, and provide funeral services information
• Serve as pallbearer
• Drive families to cemetery site
• After services, perform removal, cleaning, and proper storage of company property; package, load, or deliver family mementos, keepsakes, and flowers
• Answer phones courteously, screen callers, and take ‘first call’ information
• Notify staff members when appointments arrive and escort guests to appropriate room
• Maintain reception area and refreshments, including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
• Review documents for accuracy and perform data entry into proprietary systems
• Receive deliveries and perform mailroom tasks, including making copies, scanning, faxing, folding, and preparing memorial materials
• Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destinations such as family residences, care centers, or funeral homes
• Transport the deceased to funeral home
• Wash, vacuum, and clean vehicles; fuel vehicles as necessary following safety guidelines and expenditure processes

Requirements

• High School Diploma or equivalent
• Valid state issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Ability to follow instructions given over the phone or in person
• Ability to use a personal computer and type
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks
• Ability to work evenings and weekends
• Ability to lift up to 50 pounds; push/pull up to 200 pounds

Work Conditions

• Work indoors and outdoors during all seasons and weather conditions
• Professional dress required when in contact with families
• Drive company-owned vehicles, with and without passengers, in surrounding community with varying traffic conditions
• Frequent, continuous periods of time standing, up to 6 hours per day
• Climbing stairs to access buildings frequently
• Physical effort requiring manual dexterity, including paperwork, calculators, computers, and phone usage
• Ability to lift up to 50 pounds; push/pull up to 200 pounds
• Working beyond standard hours, including weekends, nights, and holidays
• Local travel