Funeral Attendant

About the Role

This entry-level support role performs a variety of tasks in preparation for, during, and after funeral services to ensure they run smoothly and as planned. The position is based at Laurel Oaks Funeral Home in Mesquite, TX.

Responsibilities

• Funeral Services:
  • Prepare casket and deceased for visitation or funeral services, including dressing the casket, adjusting deceased clothing and jewelry, and transporting the casket.
  • Assist with lifting the deceased.
  • Prepare rooms for services by setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, caskets, and urns.
  • Greet visitors, provide programs, answer questions, and offer funeral services information.
  • Serve as a pallbearer if needed.
  • Drive families to the cemetery site.
  • After services, remove, clean, and store company property, and package, load, or deliver family mementos, keepsakes, and flowers.
• Office Assistance:
  • Answer phones courteously, screen callers, and take ‘first call’ information.
  • Notify staff of appointments and escort guests to appropriate rooms.
  • Maintain the reception area and refreshments, including making coffee, disposing of trash, and replenishing supplies.
  • Review documents for accuracy.
  • Receive deliveries.
  • Make copies, scan, and prepare memorial materials.
• Driver and Vehicle Maintenance:
  • Transport, pick up, and deliver documents, family mementos, flowers, and similar items safely.
  • Sweep out and clean vehicles to ensure they are presentable.
  • Fuel vehicles as necessary, following safety guidelines and expenditure processes.

Requirements

• Education: High School Diploma or equivalent.
• Certification/License: Valid state-issued driver’s license with an acceptable driving record.
• Experience: No prior work experience required; funeral industry experience preferred.

Qualifications

• Ability to follow instructions given over the phone or in person.
• Proficiency in using a personal computer and typing.
• Ability to work and communicate effectively with others.
• Compassion and kindness for the deceased and their families.
• Ability to maintain composure in challenging situations.
• Good verbal and written communication skills.
• Ability to maintain confidentiality.
• Willingness to work evenings, weekends, and beyond standard business hours, including holidays.
• Physical ability to lift up to 50 pounds and push/pull up to 200 pounds.

Work Conditions

• Work Environment: Indoors and outdoors in all seasons and weather conditions. Professional dress is required when in contact with families.
• Work Postures: Frequent, continuous periods of standing, up to 6 hours per day. Climbing stairs to access buildings frequently.
• Physical Demands: Ability to lift up to 50 pounds and push/pull up to 200 pounds. Manual dexterity required for paperwork, calculators, computers, and phone usage.

Contact Information

Laurel Oaks Funeral Home
12649 Lake June Rd.
Mesquite, TX 75180
(972) 288-4663
Contact: Carmen Perales
carmen@laureloaksfuneralhome.com
(214) 558-1163