Funeral Arranger

About the role

Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families or legal representative regarding the funeral, final disposition of the body, and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

Responsibilities

• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures
• Confirms authorization to proceed with the service arrangements
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Assists with funeral services by:
  • Coordinating the parking of cars
  • Ushering, driving funeral vehicles
  • Assisting at chapel and church services and at the cemetery
  • Delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families
  • Setting up and removing chairs
• In absence of Family Service Counselor, provides aftercare including delivery of:
  • Documentation
  • Stationery
  • Information on insurance, health benefits, and pension
  • Pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations
• Prepares and accurately completes documents and online entries related to services, cremations, and maintenance
• Assists with general office duties including answering phones and preparing reports as necessary
• Assists with the maintenance of vehicles, the facility, and property
• Receives caskets and other funeral home supplies as well as places them into inventory
• Ensures refreshments are available (where allowed by law)

Requirements

• High School diploma or equivalent
• Minimum of 3 years related experience as a Funeral Assistant
• Current state/province issued driver’s license with an acceptable driving record

Skills

• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite
• High level of compassion and integrity
• Good communication skills
• Problem-solving skills
• Ability to multi-task and set priorities
• Detail-oriented

Pay

$21.00 an hour

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program