Fundraising Operations Assistant - USA

Campaign Support Team

We are currently looking to recruit a passionate and engaged Campaign Support Team member to help deliver our annual campaign. This role will be required to work from our Santa Monica office on Tuesday, Wednesday, Thursday with additional in-office days as needed to support.

We encourage applications from all backgrounds and communities and are committed to having a team that is made up of diverse skills, experiences, and abilities.

Responsibilities

• Respond to all telephone, email, live chat, and SMS inquiries from our community in a fast and effective manner.
• Process offline donations and gift matching requests efficiently.
• Support on research, outreach, data management, and project work as required.
• Identify any patterns or issues with the website and escalate these so they can be addressed.
• Support the Social Media inboxes and fundraising pages.
• Respond to ad-hoc requests as needed.
• Attend local events, where necessary, to give our fundraisers a remarkable experience, which can include work at evenings and weekends.
• Support the Operations Team with picking, packing, and mailing Movember Merchandise to our constituents.
• Support the Movember Marketing Team to identify community fundraisers for potential media opportunities.
• Effectively manage and steward inbound new business development opportunities.
• Collaborate with and support the Fundraising Team on key fundraiser or donor opportunities.

Qualifications

• No mustache required - but the following are experience working in a customer service environment:
• The ability to effectively communicate with all levels of the organisation.
• Exceptional organization skills and the ability to prioritize.
• The ability to succeed in a fast-paced environment.
• Work well under pressure and to deadlines, with excellent attention to detail.
• Be a good team player; demonstrating adaptability and flexibility.
• High degree of self-motivation and initiative.
• Happy working occasional evenings and weekends.

Benefits

• Free Headspace subscription and Employee Assistance Program.
• Relaxed dress code.
• Fun and collaborative culture.
• Free breakfast & coffee bar.

Good Cause

By working for Movember, you’ll help turn ideas (and moustaches) into millions for men’s health. Every bit we raise changes the face of men’s health by funding research, improving treatments, and supporting programs that help save lives. We’re even shaping government policies on men’s health worldwide. By meeting directly with lawmakers, and helping them understand how more investment on men’s health benefits not just men, but all the communities they serve.

Good Vibes

• We love weekends. That’s why our Fridays finish early for nine months of the year.
• But we also love our office vibe. Because here, it always feels like something big is about to happen.
• Be it an office-wide surprise birthday party (with cake!) or an open invite for all to hit the pub.
• Come the hairy season, the energy cranks up. We’re talking celebrity visits. Live stunts on-site for TV and radio. And when we hit a fundraising milestone, the office gong might even go off.
• But, for those who prefer calm, no probs: hybrid working means you work where you feel best.

Good Crew

• Spoiler alert: we’re a no-ego, all-impact crew. That means everyone gets a say, from new starters to those leading the charge.
• Collaboration over hierarchies, curiosity over rigid process.
• And it’s true across all our offices worldwide. We work as one, sharing expertise and celebrating wins.
• All in the name of making the biggest impact across the globe.
• United, we Mo.