Fundraising Engagement Coordinator

Role & Responsibilities

• Develop a strong understanding of IFAW's program, campaigns, & priorities to effectively communicate impact & align donor interests with your communications.
• Engage mid-level donors, who are not in portfolios, through personalized outreach (phone, email, mail, & digital channels) to deepen their connection to IFAW.
• Fully understand the entire mid-level strategy & communication plan, collaborating with all mid-level marketing channel managers to ensure your personal outreach is enhancing mass communications.
• Identify donors who demonstrate readiness for portfolio assignment or increased philanthropic assignment.
• Manage & personalize new mid-level donor welcome materials & gift acknowledgments, on a weekly basis.
• Create timely, interest-based communications using multiple channels to enhance the donor experience.
• Pipeline Building + Collaboration:
  • Identify donors with major gift &/or legacy potential & collaborate with the Major Gift & Legacy teams to support donor advancement.
  • In collaboration with the Senior Leadership Giving manager, identify donors for research working with the Prospect Development Director, & develop a seamless process to facilitate donors moving through moves management to donor audience managers (mid-level, annual fund donors, sustainers, etc.).
  • Partner with regional gift officers to plan & execute small-scale donor gatherings & engagement opportunities.
  • Participate in international mid-level team meetings, sharing insights & recommendations to strengthen the global program.

Operational Excellence

• Respond to donor inquiries (phone, email, mail) within 24 hours to ensure a high-quality donor experience.
• Maintain accurate & timely donor records & interactions in HubSpot & BBCRM.
• Represent IFAW's brand with clarity, professionalism, & enthusiasm.
• Support additional projects & tasks, as assigned by the Senior Leadership Giving Manager.
• Remain current on: IFAW programs, campaigns, & emergency response efforts, including marketing & fundraising efforts Animal welfare issues & IFAW's position statements Fundraising trends, donor engagement best practices, & mid-level giving benchmarks Relevant financial policies, tax regulations, & charity watchdog standards

Qualifications & Educational Requirements

• Experience Cultivating Donor or customer relationships; nonprofit fundraising experience preferred.
• Strong judgment, integrity, & ability to build rapport with diverse individuals.
• Event planning experience is a plus.
• Knowledge of fundraising techniques & moves management strategies
• Highly detail-oriented, self-motivated, & able to manage multiple priorities in a fast-paced environment.
• Excellent written & verbal communication skills.
• High proficiency in Excel, Microsoft Word, PowerPoint, & BBCRM.
• Experience with HubSpot is also a plus.
• Willingness to travel as needed to IFAW offices & donor events.
• Flexibility to work occasional evenings or weekends for global calls or donor activities.
• Passion for animal welfare & commitment to IFAW's mission.