Fund Services Team Lead

Your opportunity

Lead and oversee daily operations and staffing for one or more functional teams, which may include:

• Phone Operations – Direct retail fund shareholder support
• Processing Operations – Transaction processing for retail shareholders and intermediary back offices
• Exception Operations – Support research and resolution for direct retail fund shareholders and Intermediaries

Monitor and manage team workflow to ensure alignment with departmental standards

Supervise and develop a hybrid workforce of full-time and temporary employees, ensuring clear expectations, performance accountability, and appropriate onboarding and training

Provide ongoing coaching, formal performance evaluations, and feedback to team members and external staffing partners

Assess skill gaps, identify training opportunities, and support employee growth and readiness

Support workforce planning activities, including staffing forecasts, hiring decisions, contract extensions, role transitions, compensation input, and performance-based actions

Research and resolve complex client issues to ensure satisfaction

Handle escalated calls and complaints within company policy

Analyze trends and recommend improvements to enhance quality, efficiency, and client experience

Identify workflow gaps and technology needs; develop and implement business case recommendations

Partner with internal teams and external vendors to resolve issues and support projects

Supervisory responsibilities

Yes

Technical skills and qualifications

• High School or GED required; Bachelor’s degree or equivalent work experience preferred
• One-year supervisory experience preferred
• Mutual funds/financial services experience or equivalent preferred
• FINRA Series 6, 63 licensed
• FINRA Series 26 (Principal) license preferred or must be obtained within 9 months of hire

Compensation information

The base salary range for this position is $75,000 - $85,000. This range is estimated for this role. Actual pay may be different. This position will be open through July 30, 2026.

Benefits

Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.