Functional Program Analyst 3

About the role

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection (Consumer Advocacy) Division and is based out of our Tumwater Office.

Responsibilities

• Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations.
• Advocate on behalf of consumers by working with insurers to ensure fair treatment and appropriate resolution of insurance-related issues.
• Respond to consumer inquiries by phone, email, written correspondence, and in person, providing accurate information and education on insurance coverage, rights, and regulatory requirements.
• Prepare clear, thorough, and professional written correspondence to consumers and insurance companies explaining findings, decisions, and applicable laws or regulations.
• Maintain accurate and timely case documentation, coding, and data entry in agency databases while managing an active caseload and meeting established performance standards.
• Identify potential violations of insurance laws and regulations and prepare referrals for enforcement actions or Market Conduct review when appropriate.
• Staff the Consumer Hotline and assist walk-in consumers by providing high-quality customer service and resolving insurance-related questions and concerns.
• Deliver presentations and educational outreach to consumers, industry representatives, and community groups on insurance topics and consumer protections.
• Review, update, and edit consumer-facing web content using plain language and web accessibility standards.
• Collaborate with supervisors and colleagues to support agency initiatives, share expertise, and perform other duties as assigned in support of the Office of the Insurance Commissioner's mission.

Qualifications

• Six (6) years* of professional work experience in areas such as regulatory examinations; insurance underwriting, compliance, rating, or claims; health care consumer issues; or health care benefit plan design, distribution, or administration.
• Demonstrated experience collecting data, conducting quantitative and/or qualitative research and analyzing results to make an informed decision or conclusion.
• Intermediate-level experience using Microsoft Outlook and Word.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid-skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign languages.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

Contact Us

To inquire about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-05996 and the job name to the subject line of your email.

Required Documents

• Cover Letter: Required
• Resume: Required
• Supplemental Information: Required

Equal Opportunity Employer

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.