Full Time /Year Round Café Attendant - Bear Mountain

About the role

The Cafe/Concessions Attendant is responsible for assisting in all areas of customer service. The Cafe Attendant is involved in most aspects of day-to-day operations, such as inventory, sales, cash handling, sales reconciliation, line service, etc., while always maintaining a high level of customer service; and may be cross trained in areas related to cashier, cook, line server, and general utility.

Responsibilities

• Receive assignment from Supervisor at the beginning of each shift.
• Take orders from customers and serve food and drinks according to customer requirements.
• Perform simple food and drink preparation tasks as well as brewing coffee or tea.
• May be assigned responsibilities as food runner both indoors and outdoors.
• Set up, restock, and break down front of house work areas, counters and tables both indoors and outdoors.
• Monitor inventory of station and restock front of house supplies; rotate food based on expiration date/time.
• Operate cash/pos register to accept payments and issue receipts, refunds, credit, or change due to customers accurately.
• May process end of day bank deposits.
• Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.
• Smile and greet customers in a friendly, courteous manner, answering customer questions and providing information on company policies.
• May be assigned to other duties as required by the Shift Supervisor or Manager(s).

Requirements

• Partial High School education; High School Diploma/G.E.D. preferred.
• Work is assigned orally and in written form; individuals must be able to interpret menus and follow directions.
• Good visual and communication skills.
• Ability to record information on any forms necessary to perform job.
• Knowledge of industry standards and follow company policies and procedures.
• Willing to be cross trained in other areas of the workplace.
• Strong customer service abilities, actively looking for ways to assist customers and coworkers.
• Ability to recognize problems or issues and communicate with supervisor/manager.

Physical and mental requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday.
• Ability to climb steps regularly.
• Withstand temperature extremes in freezer, refrigerator walk-in and cooking areas.
• Read and write work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicate and receive verbal communication with other employees.
• Physical presence at the job site is essential to perform job duties.
• Availability to work flexible hours due to fluctuating scheduled work hours based on weather conditions and customer volume.

Equipment used

• Standard commercial cooking machinery and utensils.
• Cash register.