Full Time Utility Team

Essential Functions

• Accept retail and/or commercial deposits, loan payments, credit card payments, process checking and savings account withdrawals.
• Cash checks.
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
• Balance cash drawer in accordance with Bank procedures and regulations.
• Process credit card cash advances.
• Aid in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper personnel for issues that cannot be resolved at the teller line.
• Provide additional products including Official Checks, Money Orders, and redemption of savings bonds.
• May be responsible for bank opening and/or closing.
• Maintain the highest level of confidentiality with all information obtained.
• Promote the bank’s products and services.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Meet expectations for attendance & punctuality.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures, and regulations.

Competencies

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Mathematical skills.
• Strong communication & organizational skills.
• Detail oriented, high degree of accuracy.
• Competence with computers, telephone, 10-key calculator, and other office machinery.
• The ability to work in a fast-paced environment & under pressure as needed.
• The ability to make sound decisions, including making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to use hands to finger, handle or feel.
• Frequently required to reach with hands and arms.
• Occasionally required to lift up to 20 pounds.

Specific Vision Abilities

• Close vision.
• Distance vision.
• Peripheral vision.
• Depth perception.
• Ability to adjust focus.

Travel

• Required to work a rotating Saturday schedule either in New Iberia and/or Broussard.