Full-Time Tour Ride Sr Area Coordinator- Hershey Chocolate World $17.50
About the role
Hershey's Chocolate World Tour Ride Senior Area Coordinator supports the chocolate making Tour Ride attraction inside Hershey's Chocolate World. This includes collaborating with cross-functional teams to ensure all operational aspects are executed flawlessly and that each guest has an exceptional experience within the attraction. This position requires a focus on exceptional customer service and expects the Senior Area Coordinator to be approachable, courteous, and knowledgeable about our products, be able to clearly communicate with guests and assist them with questions, as well as provide general information to guests with a high level of professionalism. This position will perform other related duties in the Attractions Department to meet business needs.
Responsibilities
- Day-to-day operations of Tour Ride to include operators and VIP attendants
- Act as a main point of contact for the Tour Ride Train team members on protocol and operational procedures
- Maintain training guide for new Tour Ride employees
- Keep team members and leaders informed about the Tour Ride operation
- Partner with the Scheduling Team to ensure proper staffing levels
- Partner with Attractions leaders to problem solve guests' issues that arise within the Tour Ride attraction
- Partner with Warehouse to order supplies
- Partner with Groups and Events staff to ensure proper staffing for Tour Ride seasonal events
Qualifications
- Excellent verbal and written communications and customer-service skills
- Must be able to perform all duties on the Tour Ride including duties of the VIP Attendant and Tour Ride Operator
- Must be comfortable with public speaking
- Strong attention to detail
- Ability to react quickly and remain calm and professional in special/crisis situations
- Ability to interact with large groups
- Ability to handle multiple tasks
- Ability to be productive in fast-paced environment
- Strong computer skills in Word, Excel, Power Point, and Outlook
- Process improvement oriented
- Must be approachable, showing that our guests are our priority
- Must initiate contact with our guests by being courteous and greeting them with a smile
- Must be willing to listen to our guests and provide for their needs
- Must provide a genuine Thank You to every guest
Requirements
- Education: High school diploma or GED equivalent is required
- Experience: 1 year of customer service and relevant ride experience is required
Pay & Schedule
- Hourly Pay Rate: $17.50 or more based on experience
- Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays