Full Time TMS (Transcranial Magnetic Stimulation) /Spravato Lead

About the role

Mindful Behavioral Healthcare is a growing psychiatric practice located in Kissimmee, Florida. We are seeking a full-time TMS (Transcranial Magnetic Stimulation)/Spravato Lead to provide and administer treatments to patients and perform brief clerical duties as needed.

Responsibilities

• Administer TMS and Spravato treatments in accordance with established protocols and provider orders.
• Accurately position TMS equipment and ensure proper head and neck support for patient safety and treatment efficacy.
• Monitor Spravato patients during the required two-hour observation period, ensuring correct self-administration, collecting and documenting mandated vitals, and observing for side effects.
• Immediately notify the prescribing provider of any adverse reactions or clinical concerns.
• Ensure Spravato transportation requirements are upheld at each visit.
• Create and maintain a supportive, calm, and therapeutic treatment environment.
• Serve as a clinical and operational lead for TMS and Spravato services, supporting day-to-day workflow and adherence to protocols.
• Assist in onboarding, training, and mentoring TMS/Spravato technicians as assigned.
• Act as a point of contact for clinical questions, workflow issues, and escalation of concerns to the TMS/Spravato Coordinator or providers.
• Support compliance with REMS requirements for Spravato and best practices for TMS delivery.
• Care Coordination & Documentation:
• Conduct and document TMS/Spravato orientations and consultations in the EHR.
• Document patient histories including diagnoses, contraindications, prior medication trials, and psychotherapy/PHP/IOP participation.
• Absorb patients with completing psychiatric rating scales and ensure accurate session documentation.
• Collaborate closely with certified TMS psychiatrists and REMS-certified providers regarding patient progress and treatment concerns.
• Insurance, Authorizations & Financial Coordination:
• Obtain benefit investigations, insurance verifications, and patient financial responsibility information.
• Submit and track prior authorizations, single case agreements, and appeals; request extensions as needed to ensure uninterrupted treatment.
• Absorb patients with payment arrangements and collect payments as applicable.
• Ensure treatments are administered within authorized timeframes.
• Operational & Administrative Duties:
• Schedule TMS and Spravato consultations and treatment appointments.
• Ensure referral processes are followed and accurately tracked in Slack, eMed, and other designated systems.
• Cook Spravato pharmacy delivery orders and maintain accurate ordering, receiving, dispensing, and logging in the Spravato Logbook.
• Order TMS supplies (e.g., NeuroStar) and maintain inventory awareness.
• Maintain patient confidentiality and comply with all office policies, procedures, and regulatory requirements.
• Contribute to team efforts and assist with additional duties as needed.

Requirements

• Bachelor's or Associate degree in healthcare administration or related field, or a minimum of two (2) years of experience in a medical or behavioral health setting.
• Successful completion of TMS certification following provided training.
• Willingness and ability to be trained in Spravato administration observation, vitals collection, and REMS requirements.
• Experience working with patients experiencing depression and anxiety preferred.
• Demonstrated proficiency with electronic health record systems.
• Ability to collaborate effectively with psychiatrists, nurses, coordinators, and administrative staff.
• Strong attention to patient safety, comfort, and confidentiality.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask, prioritize, and function in a fast-paced clinical environment.

Skills & Competencies

• Multi-tasking
• Attention to Detail
• Flexibility
• Scheduling
• Telephone Skills
• Word Processing
• Customer Service
• Professionalism
• Time Management
• Organization
• Quality Work

Location

This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.