Full-Time Third shift Customer Service Representative

Customer Service Representative

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Ensure an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Requirements

Self-starters who pursue excellence.

Problem solvers who deliver results.

Positive energy with a real desire to help others.

Always learning and growing toward success.

Benefits

• Growth Opportunities
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Pay

$12.00 per hour plus $1.00 per hour differential pay between the hours 10:00 pm - 6:00 am Monday - Thursday.

Schedule

Third Shift, starting at 10:00 pm.