Full Time Teller - Glen Cove

About the role

The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships.

Responsibilities

• Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures.
• This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
• Made sound decisions that adhere to all policies, procedures, and regulatory banking requirements.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Manage teller line and drive-up traffic to limit waiting times.
• Cultivate relationships with members and identify member needs to recommend beneficial products and services.
• Engage with members as they enter the branch by welcoming them.
• Absorb requests that can be managed at the teller line. E.g., printing of debit cards, submitting fraud claims and disputes, etc.
• Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
• Maintain controls, reconciliations and reports as needed or required.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Meet or exceed assigned performance goals and metrics.

Requirements

• A high school diploma or GED.
• 1-4 years of customer service and cash handling experience.
• PC, Windows, and internet proficiency.
• Detail oriented, strong organizational skills, superior member service, excellent communication, and time management.

Qualifications

• Spanish speaking preferred.
• Monday to Saturday availability required.

Skills

• Customer Service
• Financial Transactions Processing
• Member Relationship Building
• Compliance and Risk Management
• Time Management

Benefits

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

Pay

The expected salary for this role is $20 per hour. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

Schedule

Monday to Saturday availability required.