Full Time Teller, Boro Park, Brooklyn, NY
Santander · Brooklyn, NY · 4 wk ago
Customer Service$30k/yrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
Let's parse the posting.
Content:
- Intro: "Country: United States of America It Starts Here: Santander is a global leader..." This is about company, maybe "About the role"? Actually "About the role" could be description of role. The intro includes mission statement. Could be "About the role" or "About Santander". We need to decide.
The posting includes sections: "The Difference You Make:" describing duties. Then "What You Bring:" listing requirements. Then "It Would Be Nice For You To Have:" preferred qualifications. Then "Work Authorization & Sponsorship:" (legal). Then "What Else You Need To Know:" includes pay range and benefits mention. Then "We Value Your Impact:" benefits description. Then "Risk Culture:" etc. Then "Working Conditions:" etc. Then "Employer Rights:" etc. Then "What To Do Next:" application instructions (to remove).
We need to extract substantive info for sections:
- About the role: maybe a brief description of role: The Difference You Make section describes duties. Could be considered responsibilities. But we also have a separate Responsibilities section. The posting includes "The Difference You Make:" which is essentially responsibilities. So we can put that under Responsibilities.
- Requirements: "What You Bring:" includes required education, qualifications, etc.
- Qualifications: maybe "It Would Be Nice For You To Have:" preferred qualifications.
- Skills: maybe list of skills from requirements: Excellent customer service skills, ability to identify and escalate concerns, ability to follow directions, effective listening and communication skills, comfortable using digital tools, energetic, organized, multi-task, accuracy, computer proficiency, basic math skills, ability to work branch hours.
- Benefits: "We Value Your Impact:" mentions benefits package, plus link to Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com). Also mention "fair and competitive rewards package". Could include benefits.
- Pay: Base Pay Range: Minimum: $30,000.00 USD Maximum: $47,000.00 USD.
- Schedule: Not explicitly given, but mentions ability to work branch hours, which can include weekends and evenings. Could be considered schedule info. However schedule section only if posting actually states them. It does mention ability to work branch hours, which can include weekends and evenings. That's schedule info. So we can include Schedule.
We must not include sections with placeholder like "commensurate with experience". Not present.
We must not include Job ID etc.
We must not include boilerplate like EEO, Working Conditions, Employer Rights, Risk Culture, etc. Remove those.
We must not include application instructions.
We must preserve all substantive info.
Thus produce HTML:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include About the role with a paragraph about the role/context. Use the intro paragraph.
Then Responsibilities: list duties from "The Difference You Make:" bullet style? It's prose with sentences. We'll convert to
About the role
maybe a paragraph summarizing Santander's mission? The intro: "Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference." That's about company, not role. Could be placed under About the role? Might be okay. But we could also omit About the role if no specific role description. However we have responsibilities section. The instructions: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include About the role with a paragraph about the role/context. Use the intro paragraph.
Then Responsibilities: list duties from "The Difference You Make:" bullet style? It's prose with sentences. We'll convert to - each duty.
Let's extract duties:
- Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
- Process transactions, including deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
- Recognize opportunities and cross-sell bank products to deepen customer relationships.
- Engage customers and leverage digital tools to educate them on self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area, to create a welcoming environment for customers.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
Also earlier sentence: "As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution." That's also duties. We'll include.
Thus responsibilities list.
Requirements: from "What You Bring:" includes:
- Education: High school diploma or GED - Required
- Qualifications: 6+ Months Cash Handling experience - Required.
- 6+ Months Demonstrated customer service experience - Required.
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfortable in using digital tools and technology to enhance customer engagement.
- Energetic, organized and able to multi-task in a fast-paced, changing environment.
- Understands the necessity and value of accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Also "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's a note; could be included but it's boilerplate? It's about accommodations; maybe keep as part of requirements? It's not boilerplate like EEO; it's about ADA. Might be okay to keep. But we can include as a paragraph.
Qualifications (preferred): "It Would Be Nice For You To Have:" includes:
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience in Microsoft Office products.
Also maybe "Certifications: No Certifications listed for this job." That's not needed.
Skills: we could extract from requirements list but maybe separate section for skills: we can list skills like Excellent customer service skills, ability to identify and escalate concerns, ability to follow directions, effective listening and communication skills, comfortable using digital tools, energetic, organized, multi-task, accuracy, attention to detail, computer proficiency, basic math skills.
But we already have many in Requirements. To avoid duplication, we could put skills separate, but instructions: "Prefer a few substantive sections over many thin ones." So maybe combine Requirements and Skills? But they ask to use headings for each. We'll include Skills with a concise list.
Benefits: from "We Value Your Impact:" plus link.
- Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
- We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
- Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
We could also mention "We Value Your Impact:" as benefits.
Pay: Base Pay Range: Minimum: $30,000.00 USD Maximum: $47,000.00 USD.
Schedule: Ability to work branch hours, which can include weekends and evenings.
Now produce HTML.
We must not include any markdown fences. Just raw HTML.
Let's craft.
About the role
Country: United States of America. Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology‑driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference.
Responsibilities
- As a Teller, engage in assisting with various financial needs and processing transactions.
- Provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.
- Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
- Process transactions, including deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
- Recognize opportunities and cross‑sell bank products to deepen customer relationships.
- Engage customers and leverage digital tools to educate them on self‑service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area to create a welcoming environment for customers.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
Requirements
- Education: High school diploma or GED – Required.
- 6+ months cash handling experience – Required.
- 6+ months demonstrated customer service experience – Required.
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfortable using digital tools and technology to enhance customer engagement.
- Energetic, organized, and able to multi‑task in a fast‑paced, changing environment.
- Understands the necessity and value of accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications (Preferred)
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience in Microsoft Office products.
Skills
- Excellent customer service skills.
- Ability to identify and escalate risk concerns.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication.
- Comfortable using digital tools and technology.
- Energetic, organized, and adept at multi‑tasking.
- Strong attention to detail and accuracy.
- Computer proficiency.
- Basic math skills.
Benefits
Your contribution matters and is recognized; you can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Rewards go beyond numbers – Santander offers benefits designed to support you, your family, and your well‑being now and into the future. Details are available in the Santander Benefits – 2026 Santander OnGoing/NH eGuide (foleon.com).
Pay
Base Pay Range: Minimum: $30,000.
About the role
Country: United States of America. Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology‑driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference.
Responsibilities
- As a Teller, engage in assisting with various financial needs and processing transactions.
- Provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.
- Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
- Process transactions, including deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
- Recognize opportunities and cross‑sell bank products to deepen customer relationships.
- Engage customers and leverage digital tools to educate them on self‑service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area to create a welcoming environment for customers.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
Requirements
- Education: High school diploma or GED – Required.
- 6+ months cash handling experience – Required.
- 6+ months demonstrated customer service experience – Required.
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfortable using digital tools and technology to enhance customer engagement.
- Energetic, organized, and able to multi‑task in a fast‑paced, changing environment.
- Understands the necessity and value of accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications (Preferred)
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience in Microsoft Office products.
Skills
- Excellent customer service skills.
- Ability to identify and escalate risk concerns.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication.
- Comfortable using digital tools and technology.
- Energetic, organized, and adept at multi‑tasking.
- Strong attention to detail and accuracy.
- Computer proficiency.
- Basic math skills.
Benefits
Your contribution matters and is recognized; you can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Rewards go beyond numbers – Santander offers benefits designed to support you, your family, and your well‑being now and into the future. Details are available in the Santander Benefits – 2026 Santander OnGoing/NH eGuide (foleon.com).
Pay
Base Pay Range: Minimum: $30,000.