Full-Time Telesales Openings (Immediately Hiring)

About the role

MCI is seeking full-time Telephone Sales Agents to support various outbound campaigns. The ideal candidate should have excellent communication skills, be highly motivated, and possess the qualities listed below.

Responsibilities

• Make outbound and handle inbound calls with professionalism and courtesy
• Use training and resources to answer questions and sell relevant products/services
• Listen actively to understand customer needs and resolve issues effectively
• Research systems to locate missing information and collaborate with internal teams
• Manage customer accounts and process orders accurately using company systems
• Follow scripts, policies, and compliance guidelines
• Maintain accurate records and protect customer data
• Escalate complex issues to the appropriate team members
• Attend training sessions and team meetings to stay current on updates
• Meet attendance, punctuality, and performance expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable with strong attendance and punctuality
• Skilled in troubleshooting, conflict resolution, and customer service
• Empathetic, responsive, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, evolving environment
• (Preferred) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
• (Preferred) Experience in state or federal work environments

Benefits

We offer a competitive compensation package, including starting compensation based on experience, and a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.