Full Time Swim Instructor with Management Opportunity

Job Description

The Aquatics Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

• Customer Service and Sales

• Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction
• Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs
• Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
• Track and review all In-Water Evaluation conversions and non-conversions
• Aid in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
• Follow up with curriculum or instructor related student drops
• Manage the progression of all students
• Aid GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
• Ensure staff meets all sales goals set by the General Manager

• Human Resources

• Manage all Aquatic Staff
• Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
• Manage and document Aquatic staff disciplinary action
• Maintain and document Aquatic staff certifications
• Manage own weekly schedule to accommodate the Aquatic needs
• Aid GM in managing Aquatic staff schedules
• Manage attendance and shift coverage for Aquatic staff
• Review and submit Aquatic staff time sheets to GM

• Staff Management

• Build a team environment and promote the Aqua-Tots culture among Aquatic staff
• Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
• Manage and meet regularly with underperforming Aquatic staff
• Review and create action plans from Deck Supervisor reports
• Manage monthly Aquatic Staff Meetings and In-Service Trainings
• Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
• Manage quarterly team building activities

• Facility Management

• Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
• Ensure the safety of staff and customers
• Ensure completion and submission of incident reports when necessary

• Marketing

• Aid GM in implementing grassroots, local, and franchise level marketing campaigns

Aquatics Manager Certification Requirements

• Aqua-Tots Water Safety Instructor (AT-WSI) Certification
• Aqua-Tots Master Water Safety Instructor (AT-MWSI) Certification
• Certified Pool Operator (CPO) Certification (preferred)
• CPR and First Aid Certifications
• Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion

Aquatic Manager Position Type/Expected Work Hours/Time Allocation

Full time position, 40 hours per week
Days and hours vary based on school's need and season
Minimum of 3 Deck Supervision shifts per week
Minimum of 2 shifts per week teaching swim lessons
Minimum of 2 hours per week meeting time with GM
Minimum of 2 hours per week training and conducting instructor assessments - time based on demand
Minimum of 1 shift per week in the lobby for parent interaction
Minimum of 1 shift per week at the Front Desk

Minimum Qualifications

• High School Graduate or GED equivalent, Bachelor’s Degree preferred
• At least 18 years of age
• Valid Driver’s License
• Open availability
• Aquatic experience preferred
• Customer Service experience preferred

Preferred Qualifications

• Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)
• Experience leading a team (i.e., developing, coaching, redirecting, and motivating)
• Strong hospitality skills (i.e., models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; builds excitement within the team to gain their consensus)
• Capable of developing others (i.e., models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; handles resistance to feedback effectively)
• Influences by example (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way)
• Pays attention to detail (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future)
• Team Building (i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team’s abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; measures progress and shares results celebrating success along the way)
• Communicates Effectively (i.e., consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful)
• Strong Social Skills (i.e., engaging eye contact, smiles, excellent posture and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way)

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this position. Responsibilities, duties, and activities may change at any time with or without notice.