Full Time Store Supervisor

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products—mattresses, pillows, and bedding—that actually make a difference. Our entire collection is dreamed up and engineered in-house. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

About the role

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer-centric and consultative sales culture.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions, and facilities maintenance
• Help lead and advise associate team on sales floor with a goal-driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management; inform all associates of product levels and shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas, and feedback

Requirements

• 1-2 years experience as a people leader in a retail, sales, customer service, or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism
• Financial management experience preferred
• Desire to work in a fast-paced, entrepreneurial environment—understands the importance of experimentation and iteration
• Minimum of 40 hours per week including weekends, based on business needs
• Ability to be in the store alone at times
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

Benefits

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance
• Employee discount (with a few exceptions)
• Participation in our 401k program
• Paid time off with increases after tenure milestones
• Incentivized referral program

Pay

Hourly base compensation range: $17.50–22.50 USD