Full Time Store Manager - Summit Mall

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture.
• Manage payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards.
• Identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR. Take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Build and develop a high-performing team in partnership with the AWM that consistently delivers an exceptional Guest experience.

Requirements

• Minimum 2 years of management experience with a proven, successful history in a customer-centric business.
• A high school diploma or GED required.
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance).
• Preferred qualifications include 2-4 years of store management experience, an Associate’s degree or higher in business, management, or a related field, and proficiency in the use of common store technology solutions.

Qualifications

• Ambitious, success-oriented, and motivated by achieving goals.
• Thrives in a high-engagement, Guest-focused environment.
• Balances creativity, fun, and operational discipline.
• Exercises sound judgment in ambiguous situations and independent decision-making.
• Demonstrates initiative, resilience, and adaptability.
• Leads with confidence, positivity, and an energizing presence.
• Maintains composure and clarity under pressure.
• Unites teams around shared goals and a joyful Guest experience.

Behavioral Traits for Success

• Leadership effectiveness, decision-making, and independent judgment.
• Sales performance and profitability.
• Delivery of an Experience First culture for Guests and associates.
• Talent management, including hiring, development, and retention.
• Compliance with company policies and procedures.
• Operational excellence and adherence to brand standards.
• Payroll management and scheduling effectiveness.
• Team engagement, collaboration, and communication.
• Stakeholder feedback, including District Manager and corporate partners.