Full Time - Sales Specialist - ProServices - Day

About the role

Lowe’s Pro Desk associates drive sales by engaging Pro customers to identify project opportunities, build relationships, and deliver tailored solutions. This role focuses on understanding customer needs, managing project details, and coordinating fulfillment to ensure seamless execution.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities.
• Develop a deep understanding of Pro customers' businesses and project needs, including scope, timelines, dependencies, and material requirements.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, increasing Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize Pro Extended Aisle and Pro Merchandising programs to win sales when products or quantities are unavailable in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and training platforms to continue learning key updates and improve selling skills.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education).
• General Studies/External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including resolving issues, assisting with product location, and building relationships.
• Ability to obtain sales-related licensure or registration as required by law.

Qualifications

Preferred qualifications include:

• Associate degree.
• 1 year of experience entering and submitting customer sales orders, including special-order sales.
• 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans (e.g., installation, delivery, credit financing, or extended protection plans).
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bilingual proficiency.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Pay

Pay Range: $18.00 - $19.45 per hour. Starting rate may vary based on factors including location, education, training, and experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, and volunteer time).
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan, deferred compensation plans, and grant awards.