Full Time - Sales Specialist - Millwork - Day

As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project idea into reality. If you enjoy helping people and solving problems in a fast-paced environment, this is the perfect role for you.

About the role

Sales Specialists at Lowe's are very active, moving throughout the store or garden center, answering phones, and talking to customers. You'll spend most of your time communicating with customers – discussing project needs, answering questions, and helping them accomplish their home improvement goals. You will become the product expert, informing customers of specifications, features, promotions, and financing options to close a sale.

You will be working in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.

Responsibilities

• Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
• Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
• If in the Pro Department, focus on external accounts and outside sales and services
• Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
• Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
• Support all checkout functions, call buttons, departmental pages, or requests for assistance
• Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
• Complete other duties as assigned

Requirements

• High School Diploma or GED
• 1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
• 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
• Able to read, write, and perform basic arithmetic (addition and subtraction)
• Able to stand and sit for prolonged periods
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Preferred Qualifications

• 1 year of experience in completing customer sales orders
• 1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
• 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
• Professional certification related to the department being considered
• Bi-lingual skills

Benefits

• Competitive pay with additional bonus opportunities based on sales performance
• Multiple health insurance options
• Lowe's tuition assistance program for educational opportunities
• Company-matching 401(k) for financial future
• 10% Associate Discount for extra savings
• Track to the Trades program to learn new trade skills

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Schedule

Flexible schedules available, suitable for both part-time positions and full-time growth opportunities.

Working Conditions

• Environmental factors vary by location; may include working in both inside and outside weather conditions
• Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions
• Exposure to constant or intermittent noises and moving or shaking objects and equipment
• Lifting methods vary; single lifts limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed
• Powered equipment may be used with proper training or assistance from a trained coworker

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.