Full Time - Sales Associate - Tools - Day

About the Role

A Customer Service Associate at Lowe's combines top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping and solve their home improvement challenges. This role is ideal for those who enjoy engaging with customers in a dynamic retail environment.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by identifying empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately to ensure customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to enhance customer service.
• Prepare merchandise based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout processes.
• Complete other duties as assigned.

Customer Service Associates work in one of the following departments, depending on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other physical activities necessary for the role.
• Ability to minimally lift 25 lbs unassisted or over 25 lbs with or without accommodation.

Preferred Qualifications

• 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

Benefits

• Competitive pay and flexible schedules.
• Multiple top-tier health insurance options.
• Lowe's tuition assistance program for educational opportunities.
• Company-matching 401(k) and optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program for learning new trade skills.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan, and/or deferred compensation plan.
• Grant awards and other discretionary benefits based on eligibility.

Pay

Pay Range: $15.00 - $15.60 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Working Conditions

• Environmental factors vary by location, including both inside and outside weather conditions.
• Exposure to varying climates, such as extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
• Exposure to constant or intermittent noises and moving or shaking objects and equipment.
• Lifting methods vary based on role, weight, and volume; associates must follow guidelines limiting single lifts to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed.
• Use of powered equipment as required, with proper training or assistance from a trained coworker.

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief.