Jobs · Customer Service · North Carolina

Full Time - Sales Associate - Hardware - Day

Lowe's Companies, Inc. · Wilkesboro, NC · 3 wk ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Content: - Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned" - "Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation" - "Preferred Qualifications 6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." - "Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - "Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - Then duplicate "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - Then EEO boilerplate: "Lowe’s is an equal opportunity employer..." Remove. - "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." We need to decide sections. We have: - About the role: Could be the intro paragraph describing impact and role. That's substantive. - Responsibilities: Key Responsibilities list. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications (maybe separate as Qualifications? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put Minimum Qualifications under Requirements, Preferred Qualifications under Qualifications, maybe Skills separate? Could combine skills under Qualifications? But we have separate Skills heading; we could put bi-lingual skills, certification etc under Skills. However we need to follow instruction: Use those headings only when posting has real specific content. We have content for Skills: bi-lingual skills, certification in trade related to department. Also maybe "6 months of Retail and/or customer service experience" could be experience not skill. But we can treat as Qualifications. Better: Requirements = Minimum Qualifications. Qualifications = Preferred Qualifications. Skills = maybe bi-lingual skills and certification? But certification is more qualification. Could put Skills empty? Better to not create Skills if no specific skill list besides bi-lingual and certification; but those could be considered skills. We'll include Skills with those items. Benefits: We have benefits described in "How We Support You": health insurance, tuition assistance, 401(k) matching, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Also link to benefits page. So we can create Benefits section with those items. Pay: The posting mentions "competitive pay and flexible schedules" but no specific pay rate. Also "Starting rate of pay may vary based on factors..." No specific numbers. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It says "competitive pay" but not a specific amount. Is that considered stating pay? It's vague. The instruction says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "competitive pay" is vague but not a specific number; could be considered placeholder. Safer to omit Pay section. Schedule: The posting mentions "flexible schedules" but no specifics. So omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to use

for each section heading. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title as heading. So headings are just the section names. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. Let's extract each piece. About the role: Combine first two paragraphs? Actually "Your Impact at Lowe's ..." and "How We Support You". The "How We Support You" is more about benefits; but we already have Benefits section. However the "How We Support You" includes benefits description; we might split: The first paragraph about impact and role could be About the role. The "How We Support You" paragraph includes benefits; we will move benefits to Benefits section. So About the role: "As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also maybe include "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals." That's more about support; but could be part of About the role? It's about support/growth. Might be better to keep in About the role as it's descriptive. However we already have Benefits separate; but the sentence about part-time or grow is not a benefit per se. Could be part of About the role. We'll include it. Thus About the role prose: combine: "As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals." Now Responsibilities: Need to include "Your Day at Lowe's" description plus Key Responsibilities list. Your Day at Lowe's paragraph: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Key Responsibilities list: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned" We need to format as list items. Some sentences are run together; we need to split logically. Let

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