Full Time - Sales Associate - Flooring - Day

About the role

As a Customer Service Associate at Lowe’s, you combine top‑notch customer service skills with genuine care for people to help customers feel comfortable while shopping. You will welcome customers, help them locate and select products, occasionally load merchandise, and ensure all customer needs are met. The role may vary by department (e.g., Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services) and by daily demands.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Down‑stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross‑functionally train in other store areas to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Minimum Qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic (addition and subtraction).
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift 25 lb unassisted or over 25 lb with or without accommodation.

Preferred Qualifications

• 6 months of retail and/or customer service experience.
• Bi‑lingual skills.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

Benefits

• Multiple top‑tier health, dental, and vision insurance options.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, volunteer) based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no‑cost counseling.
• Education support programs, including tuition assistance and trade‑skills scholarships.
• Business travel accident insurance.
• Maternity, parental, and adoption assistance.
• 10 % associate discount and broader discount platform.
• Eligibility for annual bonuses, employee stock purchase plan, deferred compensation, and grant awards.
• Track to the Trades program for learning new trade skills.

Pay

Pay Range: $15.92 – $16.75 per hour. Starting rate may vary based on position offered, location, education, training, and/or experience.

Working Conditions

• No regular travel required; occasional travel to meetings, training, or to support neighboring stores.
• Work environments may include both indoor and outdoor settings with exposure to varying climates (extreme heat or cold, wet, damp, humid, windy, or drafty conditions).
• Potential exposure to constant or intermittent noise and moving or shaking equipment.
• Lifting guidelines: single lifts limited to 75 lb; team lifts used for items starting at 75 lb or as needed.
• Powered equipment may be used with proper training or assistance from a trained coworker.