Full Time - Sales Associate - Building Materials - Closing
Lowe's Customer Service Associates combine top-notch customer service skills with genuine care to help customers feel comfortable while shopping and solve their home improvement challenges.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.
Responsibilities
- Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Departments
Customer Service Associates work in one of the following departments, based on hiring needs and skillsets:
- Appliances
- Cabinets
- Flooring
- Live Nursery
- Inside Garden
- Hardware
- Tools
- Millwork
- Building Materials
- Plumbing
- Electrical
- Paint
- Home Décor
- Tool Rental
- Pro Services
Qualifications
Minimum Qualifications
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic (addition and subtraction).
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.
Preferred Qualifications
- 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Benefits
- Competitive pay and flexible schedules.
- Multiple top-tier health insurance options.
- Lowe’s tuition assistance program for educational opportunities.
- Company-matching 401(k) and optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program to learn new trade skills.
For information about benefit programs and eligibility, visit Lowe’s Benefits.
Working Conditions
- Environmental factors vary by location; may work in both inside and outside weather conditions.
- Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
- Exposure to constant or intermittent noises and moving or shaking objects and equipment.
- Lifting methods vary; single lifts limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed.
- Powered equipment may be used with proper training or assistance from a trained coworker.
Travel Requirements
This role does not require regular travel but may occasionally travel to meetings, training, or to support neighboring stores.