Jobs · Customer Service · Michigan

Full Time - Sales Associate - Appliances - Day

Lowe's Companies, Inc. · Niles, MI · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections for headings where content exists. Must not repeat job title. Must not include boilerplate like EEO, legal, etc. Must not include application instructions. Must not include duplicated lines. Must preserve substantive info. We need to identify sections: About the role (intro), How We Support You (benefits), Your Day at Lowe's (description), Key Responsibilities (list), Minimum Qualifications (list), Preferred Qualifications (list), Travel Requirements (maybe a short paragraph), Working Conditions (paragraph), About Lowe’s (company overview) – but note there is duplicated About Lowe’s paragraph repeated twice with slightly different numbers (FY2024 vs FY2025). We need to preserve all substantive info, but we should not duplicate. Likely we should combine into one About Lowe’s section with the most recent info? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep both sets? They are slightly different: first says FY2024 sales > $83B, second says FY2025 sales > $86B, also mentions 530 branches and 130 distribution centers. Both are substantive. We should include both details, maybe combine: mention both FY2024 and FY2025? But that could be contradictory. However we can include both sentences as they appear, but we need to avoid duplication of identical sentences. The two paragraphs are similar but with updated numbers. We could merge: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company... With total fiscal year 2024 sales of more than $83 billion... Based in Mooresville, N.C., Lowe’s supports the communities..." then second paragraph: "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company... total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers." So we can combine into one About Lowe’s section that includes both sets of info: mention Fortune 50 and Fortune 100? That seems odd. Better to keep both paragraphs as separate

under About Lowe’s, preserving both. That's fine. We must not include sections like Pay, Schedule, Benefits unless explicitly stated. Benefits are described in "How We Support You" section: mentions benefits: health insurance, tuition assistance, 401(k) matching, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. So we should have a Benefits section? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can create a Benefits heading if there is real specific content. Yes, we have benefits details. So we should include a Benefits section. Schedule: Not mentioned explicitly; there is mention of flexible schedules in "How We Support You": "As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules." That's a mention of flexible schedules but not specific schedule details. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says flexible schedules is stated, so we could include a Schedule section? However the phrase "flexible schedules" is a benefit, not a schedule detail. Might be considered stating that schedules are flexible. But we already have Benefits section; we could also include a Schedule section with that note. However the instruction says "Prefer a few substantive sections over many thin ones." So maybe we incorporate flexible schedules into Benefits section rather than separate Schedule. Since Benefits already covers that, we can avoid a thin Schedule section. Pay: Not specified (starting rate may vary). That's not specific detail, so we should not create Pay section. Thus sections: About the role (intro), How We Support You (benefits), Your Day at Lowe's (description), Key Responsibilities (list), Minimum Qualifications (list), Preferred Qualifications (list), Travel Requirements (maybe short paragraph), Working Conditions (paragraph), About Lowe’s (company overview). Also maybe "About the role" heading corresponds to first paragraph "Your Impact at Lowe's As a Customer Service Associate..." That's like an overview. We'll use

About the role

with that paragraph. Now we need to strip boilerplate: EEO, equal opportunity, scam warning, cookie/navigation/legal, duplicated lines, application instructions. Also remove "For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a link; it's part of benefits description? It's a reference; we might keep it as part of benefits? It's a link to more info; but it's not boilerplate? It's a referral; could be considered part of benefits description. However the instruction says remove application instructions. This is not application instruction; it's info about benefits. Might keep. But we can keep as part of benefits paragraph. Also remove "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's near the end; it's about pay but vague; we should not create Pay section, but we could include that sentence somewhere? It's not a specific benefit; it's a generic statement. Might be considered boilerplate? It's about pay variability; not specific. Probably we should drop it as it's not substantive detail beyond "pay may vary". The instruction: do not create Pay/Schedule/Benefits sections unless posting actually states them. It does state pay may vary, but that's not specific. I'd drop that sentence. Also remove duplicated lines: The "About Lowe’s" appears twice; we will combine. Now produce HTML fragment. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not output markdown code fences. Let's craft. Sections:

    About the role

    As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

    How We Support You

    Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

    Alternatively, we could make a
      for benefits list. The instruction: Use
      • for any list of duties/requirements/benefits. So we should list benefits as
          . Let's do that. Thus:

          How We Support You

          • Multiple top-tier health insurance options
          • Tuition assistance program
          • Company-matching 401(k)
          • Optional Employee Stock Purchase Program
          • 10% Associate Discount
          • Track to the Trades program (learn new trade skills)

          Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

          But we duplicated the flexible schedules mention; we can keep in prose. Now

          Your Day at Lowe's

          As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

          Now

          Key Responsibilities

          • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
          • Assist customers with locating and handling merchandise
          • Down stock merchandise by looking for empty areas on shelves and replenishing supplies
          • Process orders and deliveries accurately so customers receive merchandise as expected and on time
          • Cross-functionally train in other areas of the store to help deliver the best customer service
          • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
          • Guide customers through shopping or checkout
          • Complete other duties as assigned
          Now

          Minimum Qualifications

          • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
          • 6 Months Experience using common retail technology, such as smart phones and tablets
          • Reading, writing, and performing basic arithmetic (addition and subtraction)
          • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
          • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
          Now

          Preferred Qualifications

          • 6 months of Retail and/or customer service experience
          • Bi-lingual skills
          • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
          Now

          Travel Requirements

          This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

          Now

          Working Conditions

          Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

          Now

          About Lowe’s

          We need to combine both paragraphs.

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