Full Time Retention Coach

An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap-around services to ensure a smooth transition from the students’ foundational first year to the second year of study and increase student persistence.

Responsibilities

• Attend weekly department meetings to review weekly persistence reports.
• Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members, and oversee individual student load.
• Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
• Communicate routinely with students to assess needs and available resources. Serve as a general resource in answering students’ questions.
• Assist in identifying students’ needs and refer them to appropriate program/services within the college campus (e.g., Disability Support Services) or external facilities (e.g., Wrap Around Service Resource).
• Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures.
• Assist in problem-solving and student advocacy.
• Assist in scheduling appointments and preparing correspondence.
• Use appropriate forms and tools utilized by the College.
• Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task.
• Demonstrate proficiency with computers and various software and data packages including Word, Excel, and Outlook.
• Respond quickly to requests for information from supervisors and student-related requests, inquiries, and needs.
• Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts.
• Available to work some evenings and Saturdays as needed.
• Work as a team member of the Campus and Academic unit.
• Know the required FERPA and other Federal compliance mandates.
• Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA, or Campus Chancellor.

Requirements

• Technical certificate or a minimum of 30 college credits required.
• Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access, and PowerPoint) in Microsoft Office 2019 and Google Suite.
• Must have a pleasant disposition, good attitude, and ability to get along with others.
• Selected candidate for employment will be subject to pre-employment background checks, including a criminal history check, and any offer of employment will be contingent upon that outcome.

Preferred Qualifications

• Associate’s degree or higher preferred.
• Competency with My Ivy and Ivy Learn.
• Must have the ability to get work done timely and accurately.
• Confidentiality and trustworthiness are top priorities.

Benefits

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
  • Dental plan with no-cost preventive services and coverage for orthodontia.
  • Vision plan with low-cost exams and allowances for glasses or contact lenses.
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
  • Wellness program with opportunities to earn $250 in Wellness Rewards.
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years.
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
  • Short-term and long-term disability benefits.
• Educational Benefits
  • Fee remission for employees, spouses, and dependent children.
  • Tuition assistance for undergraduate, graduate, and doctoral programs.
  • Paid professional development opportunities.
• Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess.
  • Flexible work arrangements where available.
  • Paid childbirth recovery leave (8 weeks).
  • Paid parental leave (4 weeks).
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness.
  • Additional discounts on gym memberships, transportation, and various retail services.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Pay

$20/hour