Full Time Retail Keyholder, SANDRO Meatpacking, New York City

Location: New York, NY

About SMCP

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront.

Responsibilities

• Leadership & Supervision
  • Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
  • Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Customer Service & Sales
  • Provide exceptional customer service with product knowledge and personal recommendations.
  • Build and maintain a client book, fostering relationships and loyalty.
  • Achieve sales targets through outstanding service and brand values.
  • Address customer service issues promptly and professionally.
• Store Operations & Visual Merchandising
  • Maintain high store standards, ensuring a welcoming and organized environment.
  • Oversee stock replenishment to align with demand and visual standards.
• Team Collaboration & Development
  • Support new hires and encourage team development, promoting a growth-focused culture.
  • Motivate the team to meet sales goals, fostering a results-oriented environment.
• Brand Experience & Client Engagement
  • Create an inclusive, personalized shopping experience, welcoming clients to our collections.
  • Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Pay

NYC Compensation Range: $21—$23 USD per hour, plus 2% commission and wardrobe allowance.

Benefits

• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan, 401(k), and paid time off, including holiday pay.
• Paid parental leave and pet benefits.
• Employee Assistance Program (EAP) with personalized guidance, mental health support, and expert care.
• MAVEN Family Planning for additional support in family planning and wellness.
• Extensive product knowledge training and industry insights.
• Opportunity to participate in our Retail Stylist Program.
• Mentorship and professional development support.