Full Time Retail Display Installer- Technology

About the role

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The role focuses on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division.

Responsibilities

• Participate and occasionally lead activities within the shared services - local/area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets.
• Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact).
• Complete 30 hours of field work on average per week within a 12 month period.
• Be responsible for keeping their availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Lead, install, and build displays, end caps, fixturing.
• Maintain and update displays according to planograms/client requests.
• Conduct break-fix repairs to ensure displays and fixtures are fully functional.
• Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback.
• Manage virtual software teams and ensure successful execution of related tasks and timelines.
• Manage independent and lead teams in a fast-paced environment.
• Participate and complete a variety of training and certification programs.
• Accurately track, manage, record, and communicate activity via designated systems/workflows.
• Available for weekend, holiday, and early morning assignments as needed.

Qualifications

• Must be 18 years or older (due to insurance requirements).
• Must be authorized to work in the United States.
• Flexible availability Monday through Friday.
• Weekend and holiday availability as needed.
• Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period.

Physical Abilities

• Climb a ladder up to 10 feet in height.
• Safely lift and carry up to 60 lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.

Leadership & Cross-functional Work

• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Show good judgment and problem-solve effectively.
• Show excellent time management and reporting skills.
• Work autonomously with a result-driven environment and consistent open communication.
• Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary.

Customer & Client Satisfaction

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
• Look for opportunities to address and course-correct behaviors while being open to feedback.

Qualifications

• A high school diploma or equivalent is typically required.
• Previous retail or merchandising experience is beneficial but not mandatory.

Technology

• Must own an Android or Apple mobile device to upload photos and data.
• Must be able to successfully navigate various communication platforms and applications independently.

Training

• Must complete all training assignments and tasks within a designated time frame.

Transportation and Travel

• Must have reliable transportation.
• Valid driver’s license and proof of insurance.
• Willingness and ability to travel up to 60% of the year.
• Willingness and ability to work, including overnight, early morning, and holiday hours as needed.

Leadership & Communication

• Superior leadership skills and strong professional communication and presentation skills.
• Capable of making sound decisions, showing good judgment and problem-solving effectively.
• Capable of working autonomously with excellent time management and reporting skills.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
• Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/weekly workflow.