Full Time Retail Display Installer- Technology

About the role

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

Responsibilities

• Execution & Coordination
• Participate and occasionally lead activities within the shared services - local/area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
• Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)
• Complete 30 hours of field work on average per week within a 12 month period
• Responsible for keeping their availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Lead, install, and build displays, end caps, fixturing
• Maintain and update displays according to planograms/client requests
• Conducting break-fix repairs to ensure displays and fixtures are fully functional
• Lead early projects, overnight and early morning installations, and installations involving a team of 2+
• Provide solution feedback
• Manage virtual software teams and ensure successful execution of related tasks and timelines
• Work independently and lead teams in a fast-paced environment
• Participate and complete a variety of training and certification programs
• Accurately track, manage, record, and communicate activity via designated systems/workflows
• Available for weekend, holiday, and early morning assignments as needed
• Scheduling / Planning
• Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements.
• This role involves leading, coaching, and executing multiple job functions as agreed upon
• Accept and schedule all assigned jobs within 48 hours of receipt
• Team Management
• Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity
• Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed
• Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• Project Execution
• Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines
• Relationship Development
• Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders
• Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors
• Travel & Project Execution
• Travel to all assigned locations within the market and region as required for projects and programs
• Support local market and regional teams in executing all projects assigned to the shared services division
• Leadership & Cross-functional Work
• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company
• Set a high standard for behavior, foster a positive work environment, and ensure transparent, respectful communication with all team members
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/weekly workflow
• Customer & Client Satisfaction
• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• Look for opportunities to address and course-correct behaviors while being open to feedback

Qualifications

• Age / Eligibility: Must be 18 years or older (due to insurance requirements)
• Availability: Flexible availability Monday through Friday, Weekend and holiday availability as needed, Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period
• Physical Abilities: Climb a ladder up to 10 feet in height, Safely lift and carry up to 60lbs, Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Adaptability: Ability to adjust to the ever-changing variety of tasks and work environments
• Communication Skills: Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
• Perform other tasks the Shared Services Manager assigns within the specified timeframe
• Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)

Education

• A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory

Experience

• Preferred: Installation and Merchandising experience
• Proficiency in assorted hand/power tool usage
• Ability to follow planogram (POG), directives, and secondary communication

Technology

• Must own an Android or Apple mobile device to upload photos and data
• Must be able to successfully navigate various communication platforms and applications independently

Training

• Must complete all training assignments and tasks within a designated time frame

Transportation and Travel

• Must have reliable transportation
• Valid driver’s license and proof of insurance
• Willingness and ability to travel up to 60% of the year
• Willingness and ability to work, including overnight, early morning, and holiday hours as needed

Leadership & Communication

• Superior leadership skills and strong professional communication and presentation skills
• Capable of making sound decisions, showing good judgment and problem-solving effectively
• Capable of working autonomously with excellent time management and reporting skills
• Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary