Full-Time Receptionist-Ashe Women & Children's Health

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care." Join our dynamic team at Ashe's award-winning hospital, voted Ashe's Best Place to Work (2022–2025) and recognized for excellence in healthcare.

About the role

Full-time, day-shift position in Ashe Women & Children's Health. This role involves managing front office operations, patient check-ins, scheduling, and administrative support with a focus on customer service.

Responsibilities

• Coordinate front office operations, including greeting patients warmly.
• Scan documents into patient charts (electronic medical record).
• Answer, transfer, and take accurate phone messages.
• Schedule appointments and coordinate referrals.
• Assist patients with registration, medical history forms, and insurance information.
• Accurately post charges, payments, and code diagnoses.
• Balance cash drawer according to AMH procedures.
• Interview patients for case histories prior to appointments.
• Update and maintain patients' health records.
• Verify insurance coverage and assist the billing department with claims processing.
• Communicate test results to patients as directed by physicians or nursing professionals.
• Assist with rescheduling appointments and address billing issues (e.g., credit card declines).
• Perform other assigned duties.
• Comply with AMH policies and procedures, including required vaccinations (e.g., flu shot).

Requirements

• High School Diploma or equivalent (preferred).
• Prior medical office experience preferred.
• 2+ years of administrative experience.
• Familiarity with medical and insurance legislation.
• Proficiency in healthcare operations.
• Strong verbal, written, and telephone communication skills.
• Must be fully vaccinated as a condition of employment (exemptions may be requested).

Benefits

Benefits begin the 1st of the month following employment, per policy.

Schedule

1st Shift, Monday through Friday.