Full-Time QA Manager (PM Shift)

Quality Assurance Manager Responsibilities

• Build, implement, and maintain a standardized quality inspection program (scorecards, audit cadence, corrective action tracking) aligned to client scopes of work (SOWs).
• Carry out routine and surprise inspections across client sites; document deficiencies with photos, root causes, and time-bound corrective actions.
• Partner with Site Supervisors and Account Managers to coach teams, close gaps, and verify sustained improvements; escalate recurring issues.
• Analyze quality trends (by site, shift, task, zone); publish weekly/monthly QA dashboards and action plans.
• Validate compliance with SOW frequencies (daily/weekly/monthly/periodic), including restrooms, common areas, waste, floor care, and specialty tasks.
• Lead readiness for client walkthroughs, business reviews, and third-party audits; present QA results and improvement roadmaps.
• Maintain standards for safety and regulatory compliance (PPE usage, chemical handling, SDS, equipment lockout/tagout); reinforce incident-prevention behaviors.
• In healthcare and high-risk environments, ensure infection-prevention protocols are followed (e.g., isolation rooms, terminal cleans, sharps awareness, biohazard segregation).
• Verify equipment readiness and PM adherence (e.g., autoscrubbers, vacuums, burnishers) and ensure proper dilution and dispensing of chemicals.
• Support onboarding and upskilling: train staff on SOPs, equipment, appearance standards, and client-specific protocols; certify competencies.
• Collaborate with scheduling/operations to align staffing and periodic projects (floor care, carpet extraction, high dusting) with service windows and KPIs.
• Maintain accurate QA documentation, client communication logs, and follow-ups in the inspection platform; ensure transparency and traceability.
• Drive a culture of continuous improvement using 5S, standard work, and PDCA problem-solving.

Quality Assurance Manager Requirements

• 3+ years of janitorial operations, facilities services, or quality assurance experience.
• Familiarity with industry standards/frameworks (e.g., custodial SOPs, audit scoring, continuous improvement).
• Strong knowledge of custodial methods (restroom sanitization, floor care systems, carpet care, waste/recycling, specialty surfaces).
• Proficient with mobile inspection tools and MS Office/Teams; data-driven with the ability to turn findings into action.
• Excellent communication and client-facing skills; able to coach, influence, and hold teams accountable across shifts.
• Reliable, safety-minded, and familiar with chemical safety, PPE, and SDS practices.
• Valid driver’s license and ability to travel between sites; reliable transportation.
• High school diploma, GED, or suitable equivalent; additional facilities or QA certifications a plus.
• Authorized to work in the U.S. – We Use E-Verify.