Full Time - Outlet Customer Service Associate - Day

Responsibilities

• Provide SMART customer service by assisting customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Engage with customers to understand their needs and answer questions by guiding them through store areas and projects.
• Demonstrate appreciation to customers and communicate information about stock, special orders, feature benefits, applications, and warranties.
• Support checkout functions, call buttons, departmental pages, and requests for assistance promptly.
• Write customer contracts and invoices for equipment rental.
• Cross-train in other store areas to enhance customer service.
• Generate leads for Project Specialist Exterior (PSE) programs by engaging customers about their project needs.
• Use store systems to prioritize loads, print pricing labels, and check item prices and inventory.
• Down stock merchandise by replenishing empty shelf areas.
• Prepare merchandise based on customer requirements and specifications.
• Monitor merchandise entering and leaving the store to assist customers or associates triggering alarms.
• Detect and report signs of shoplifting, theft, and security risks to management or Asset Protection.
• Maintain cleanliness and organization of the store and work areas through housekeeping standards.
• Ensure a safe work environment by conducting safety reviews, noting hazards, and securing doors and gates.
• Adhere to safety requirements, including top stock safety, reinstalling safety cables, and using aisle blockers and tether lines.
• Operate store equipment such as Zebra phones, computers, pallet jacks, lifts, and CCTV systems.
• Perform additional duties as assigned.

Responsibilities for PROs in a Lowe’s Outlet

• Provide exceptional customer service using SEEK – LEARN – BUILD in all customer interactions.
• Assist Pro customers by walking them to the correct aisle and bay to locate products.
• Help Pro customers load products into their vehicles for a faster shopping experience.
• Understand and explain Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs.
• Use SMART phones and sales terminals to enroll customers in beneficial programs.
• Process walk-up, phone, email, and online orders using point-of-sale terminals.
• Verify product availability and cost with vendors as needed.

Responsibilities for the Outlet Department

• Ensure a positive shopping experience by maintaining accurate pricing and signage.
• Process sales transactions using the cash register according to company guidelines.
• Deliver excellent customer service during checkout to encourage repeat visits.
• Complete freight and merchandising fulfillments, move stock upon delivery, schedule shipments, and verify order accuracy.
• Process returns to Distribution Centers and dispose of or return items appropriately.
• Coordinate and support deliveries, answer questions, and solve delivery-related problems.
• Inspect merchandise before loading and delivery, prepare items, and verify invoices against loaded items.
• Maintain cleanliness of interior areas (e.g., bathrooms, breakrooms) and exterior areas (e.g., parking lots).
• Ensure safety by checking for leaks, spills, unsafe displays, and performing preventative maintenance.

Pay

$17.05 - $17.85 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick, and volunteer time (based on role, tenure, and locality).
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan, deferred compensation plan, and grant awards (based on eligibility).

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.