Full Time Operations/Visual Specialist

About the role

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store. If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

Responsibilities

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly stored, and easily located for replenishment on the sales floor.
• Provide coaching and support to Operations/Visual Associates and support their allocated workload efforts as determined by the Store Leader.
• Depending on the specific work shift, help open and/or close the store, with keyholder responsibilities.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
• Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles.
• Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to associates to aid them to adapt and grow.
• Support visual merchandising tasks such as maintaining store’s visual standards, floorsets, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc., as needed.
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
• Assist walk-ins on the sales floor and in the design studio as needed.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Requirements

• 2+ years of retail experience; preferably in the home or furnishing space.
• Interior design, furniture, or home goods experience preferred.
• An ability to read, interpret and execute a sales floor design layout map or basic planogram experience, preferred.
• Basic electrical wiring experience, preferred.
• Experience in visual merchandising (lighting installs, wallpapering, furniture assembly), preferred.
• Passion for great customer service, operational excellence, and efficiency to meet company goals.
• Track record of thriving in a fast-paced and changing environment.
• Strong organization, self-motivation, communication, and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity.
• Able to speak, read, and comprehend English to ensure your safety and the safety of those working around you.

Physical Requirements

• Frequently required to stand, walk, talk, and hear.
• Frequently required to handle, feel, and reach with hands and arms.
• Occasionally required to sit, regularly climb or balance, and frequently stoop, kneel, crouch, crawl, or reach overhead.
• Must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to ascend/descend a ladder (minimum 10 ft).
• Ability to use a variety of hand-held tools (such as, but not limited to, wire cutter, wire strippers, screwdrivers, hammer, measuring tape, leveler, drill).
• Ability to use basic electrical wiring, associated with lighting installation.

Pay

The base pay for this position is $21.50 per hour.

Benefits

• Medical benefits, financial benefits, and a generous employee discount.
• Assistance for individuals with disabilities.