Full Time Night Audit- Carpenter Hotel

About the Role

The Night Auditor at Carpenter Hotel ensures a seamless guest experience during overnight hours, mirroring the service provided by daytime Front Desk agents. This role also involves meticulous accounting and front office tasks, requiring attention to detail and compliance with property standards. The Night Auditor plays a crucial role in upholding the company’s culture, values, and reputation among guests, team members, vendors, and partners.

Responsibilities

• Complete all shift checklists and bucket checks before performing the night audit.
• Generate accurate accounting reports within the Property Management Software.
• Open, secure, and balance shift banks, verifying cash, credit card, and room charge transactions.
• Ensure accuracy in all accounting and billing procedures.
• Greet and assist guests promptly and professionally.
• Review, correct, print, and distribute nightly audit packs to designated recipients.
• Check in and out hotel guests in a confident, professional, and friendly manner.
• Make hotel reservations accurately and efficiently, adhering to brand standards.
• Maintain knowledge of local attractions, events, and amenities that impact occupancy and rates.
• Answer all calls courteously, professionally, and efficiently.
• Log and address guest calls for assistance or complaints, ensuring resolution.
• Respond immediately to guest comments and concerns, informing supervisors and implementing corrective measures.
• Document discrepancies or security issues and assist in resolution.
• Handle and tag guest luggage for storage, if necessary.
• Promote guest name recognition and maintain positive relationships with guests and employees.
• Ensure all equipment is in good, safe working condition.
• Maintain cleanliness and safety in the work area.
• Stay informed about safety and OSHA requirements.
• Attend relevant meetings.
• Perform additional tasks as needed to meet operational demands and exceed customer expectations.

Qualifications

• High School diploma or GED; College degree preferred.
• Six (6) months of related experience in hospitality or service industry with accounting experience.
• Ability to read and interpret documents such as safety rules, operating manuals, and procedures.
• Effective communication skills, including speaking before groups of employees or guests.
• Proficiency in creating documents in Excel and Word.
• Understanding of computer programs, including Property Management Systems.
• Basic math skills, including addition, subtraction, multiplication, division, and algebra with whole numbers, fractions, and decimals.

Benefits

• Medical, Dental, Vision insurance.
• 401K with company match.
• Free room nights and discounted Friends & Family Room Rates.
• Generous Paid Time Off.
• Work-life benefits, including wellbeing initiatives like complimentary Headspace.
• Discounts at retailers such as Apple, AT&T, Verizon, and more.

About Us

Opened in fall 2018, Carpenter Hotel is nestled in a lush pecan grove on the edge of Zilker Park in South Austin. With 93 rooms, each featuring a terrace, the hotel offers a pool, community deck, and the Q Hut pavilion. Guests can enjoy fare from our all-day Coffee Bar or dine at Carpenters Hall. The hotel is centrally located, with easy access to Lady Bird Lake, downtown, and key attractions.