Full Time - Merchandising Service Associate - Plant Service Lead - Day

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. The role focuses on executing customer service policies, merchandising, and maintaining the Outside Garden area while collaborating with the Merchandising Service team and Manager.

Responsibilities

• Provide SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and ensuring merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs (e.g., materials, supplies, time).
• Engage with customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, guiding them to relevant store areas when necessary.
• Demonstrate sincere appreciation to customers and communicate information about stock, special orders, feature benefits, applications, and warranties.
• Merchandise plant racks onto tables by planogram, price, and color block as shipments arrive.
• Identify and replace damaged or missing signage, displays, and collateral according to merchandising standards and planogram details.
• Update and validate wayfinding and product location signage, including digital maintenance of this information.
• Ensure cross-merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain high communication and partnership with Merchandising Service Managers (MSM) and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products, and support materials using power equipment (e.g., lifts, order pickers).
• Review, complete, and enter details for assigned service and maintenance tasks, including time spent and photographs to confirm completion.
• Ensure all displays are safe, in working order, and repaired or replaced as needed.
• Repair or seal damaged packaging and boxes, including peg-hook items.
• Remove trash, move cardboard to the bailer, and dispose of plastic wrap and debris in the compactor.
• Replace light bulbs and report additional maintenance issues (e.g., lights out, painting).
• Detect and report signs of shoplifting, theft, and security risks to management and/or Asset Protection.
• Maintain cleanliness and organization of the Outside Garden and working areas through housekeeping standards (e.g., Zone Recovery).
• Ensure a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Perform other duties as assigned.

Requirements

• 6 months of live nursery experience or general merchandising experience.

Qualifications

• High school diploma or GED (preferred).
• 6 months of Lowe’s sales floor experience (preferred).
• 6 months of experience performing product merchandising tasks, including reading planograms, setting up, and tearing down displays (preferred).
• 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment (preferred).

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding benefit programs and eligibility, please visit Lowe’s Benefits.