Jobs · Customer Service · Illinois

Full Time - Merchandising Service Associate - Day

Lowe's Companies, Inc. · Carol Stream, IL · 2 mo ago
Customer Service$15–$16.8/hrFull-time

About the role

As a Lowe’s Merchandising Services Associate, you serve as the key connection between Merchandising and Store Operations, ensuring every Lowe’s store delivers a great shopping experience. You’ll build eye-catching displays and implement strategies that highlight in-demand products while working with the Merchandising Services Team.

Responsibilities

  • Complete merchandising resets and service-related projects according to Lowe’s specifications and provide proof of completion for assigned tasks
  • Verify buyback items and ensure they are pulled, prepped, and ready for shipping
  • Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store
  • Confirm product pricing information is clearly visible and replace any missing price labels
  • Drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store
  • Repair/replace damaged or missing items, including signage, merchandise and displays
  • Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager
  • Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders
  • Perform other duties as assigned

Minimum Qualifications

  • Read, write, and perform basic arithmetic (addition and subtraction)
  • Ability to hear, listen, and communicate verbally with others
  • Utilize web-based computer programs to accomplish assigned tasks
  • Ability to sit and stand for long periods of time
  • Minimally lift 25 lbs unassisted or over 25 lbs with or without accommodation

Preferred Qualifications

  • Lowe’s sales floor experience
  • Experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays
  • Experience operating power equipment such as lifts, order pickers, and similar equipment
  • Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may work in both indoor and outdoor conditions, exposed to varying climates including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. Exposure to constant or intermittent noises, moving or shaking objects and equipment is possible. Lifting methods vary by role, weight, and volume; associates must follow guidelines limiting single lifts to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Pay

$15.00 – $16.80 per hour. Starting rate may vary based on position offered, location, education, training, and/or experience.

Benefits

  • Health, vision, and dental insurance
  • Life and disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) retirement account with company match
  • Employee Assistance Program with concierge, work/life services, and no-cost counseling
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business travel accident insurance
  • Maternity and parental leave
  • Adoption assistance
  • Lowe’s Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

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