Full Time Lead Customer Service Representative, Jacksonville Walmart Branch

About the Role

The Lead CSR provides leadership and guidance for branch operations, often using independent judgement. Directs and coordinates daily workload of teller and new accounts duties with the Branch Manager's guidance, and assumes the leadership role within the branch in their absence. Responsible for retaining existing relationships and opening new deposit accounts.

Responsibilities

• Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks, as well as new account opening steps and necessary documents, per the bank's policies and procedures.
• Support attainment of branch goals by increasing the individual cross-sales ratio for new accounts and existing customers.
• Refer new business to other company areas such as mortgage, credit card, and Wealth Management.
• Develop and build customer loyalty.
• Lead by example and set the tone for branch staff regarding personal commitment to the Company and its culture.
• Support the Branch Manager in ensuring sales and service behaviors align with the Company's core values and profit objectives.
• Understand branch operations and perform all essential functions with a high degree of expertise to ensure consistent adherence to company practices, policies, and procedures.
• Assume day-to-day management duties of the branch in the absence of the Branch Manager.
• Work with the Branch Manager to identify and develop future leaders and skilled staff to support the Company's vision and objectives.
• Assist the Branch Manager in the selection, development, training, and retention of staff as needed.
• Assign duties to customer service representatives to ensure branch efficiency.
• Train employees on customer service and teller procedures.
• Identify ways to mitigate service delivery weaknesses and leverage potential strengths to differentiate the bank in the market.
• Take an active role in community activities that promote the Company's goodwill.
• Perform any other related duties as required or assigned.
• Understand and adhere to all compliance issues, including the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security, and attend required training.

Physical Requirements

• Continuously required to talk or hear.
• Regularly required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Frequently required to stoop, kneel, crouch, or crawl.
• Occasionally required to climb or balance, taste or smell.
• Must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include color vision, peripheral vision, depth perception, and the ability to adjust focus.