Full-Time Keyholder - North Park

About the Role

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

Responsibilities

Customer Experience (80%)

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in-store events and activations that engage the local community, support brand awareness, and drive sales
• Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Team Leadership & Operational Excellence (20%)

• Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Requirements

• 18 years of age or older
• 1–2 years of retail or customer service experience, ideally with some leadership responsibility
• A proven ability to connect with customers and deliver exceptional service
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
• A desire to grow your leadership skills
• Ability to stand/walk an entire shift
• Ability to lift, push, carry, or otherwise move up to 25 lbs
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

About the Team

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear, and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

Benefits

• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family
• Supplemental mental health benefits
• Monthly wellness reimbursement
• Employee Discount Program

Values

• Embrace Possibility: We dream BIG, really big
• Obsess Over Innovation: We never accept the status quo
• Make the Planet Proud: We make the right choice, not the easy one
• Collaboration is Key: We’re laser-focused on driving results