Full-Time Keyholder - Buckhead Village

About the role

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Absorb and execute on in-store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members

Requirements

• 18 years of age or older
• 1–2 years of retail or customer service experience, ideally with some leadership responsibility
• A proven ability to connect with customers and deliver exceptional service
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
• A desire to grow your leadership skills
• Ability to stand/walk an entire shift
• Ability to lift, push, carry or otherwise move up to 25 lbs
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Qualifications

• You have a passion for sustainability and a commitment to making a positive impact
• You are a team player who thrives in a collaborative environment
• You are comfortable working in a fast-paced, dynamic retail setting
• You are dedicated to providing exceptional customer service and building lasting relationships

Skills

• Customer service and interpersonal skills
• Team leadership and management skills
• Operational excellence and attention to detail
• Ability to adapt to changing priorities and environments

Benefits

• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family
• Supplemental mental health benefits
• Monthly wellness reimbursement
• Employee Discount Program!