Full-Time Key Holder - Aveda Columbia Mall - Columbia, MD

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.

About the role

You will use your outstanding coaching and mentoring skills to lead by example, modeling the behaviors that the sales team needs to demonstrate to provide inspirational, authentic, and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end-of-day cash reconciliation, and you will have responsibility for opening and closing the store on a rota basis.

Responsibilities

• Support the Store Manager and Assistant Manager in the smooth running of the store
• Lead by example to model behaviors for the sales team
• Provide inspirational, authentic, and personalized customer service
• Achieve sales and customer service targets
• Perform start and end-of-day cash reconciliation
• Open and close the store on a rota basis

Requirements

• Proven retail experience, preferably within cosmetics
• Ability to provide inspirational, authentic, and personalized customer service
• Previous retail operations experience, including cash reconciliation and opening/closing the store, is desirable
• Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable
• Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Must be able to provide proof of right to live and work in the country if invited to attend an interview

Pay

Anticipated base salary range: $19.39 to $32.31 per hour (based on a 40-hour work week, scaled accordingly depending on qualifications, skills, experience, and/or budget).

Benefits

• Health insurance coverage (medical, dental, and vision)
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Education-related programs
• Paid holidays and vacation time
• Highly competitive incentive compensation programs, including eligibility for Commission/Bonus Plan (role eligibility may vary based on plan terms)