Full-Time Key Holder

Of Duties

• Supports the Store Manager in all aspects of running the store.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimize potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.

Qualifications

• Minimum 1 years experience in a supervisor role within a fashion retail environment, luxury retail preferred.
• Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
• Excellent communication and organizational skills, detail-oriented.
• Able to multi-task in a fast-paced environment.
• Able to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Total Rewards Package

• Paid vacation, sick time, and holidays.
• Healthcare, Vision, Dental.
• 401k plan w/company match.
• We offer a competitive salary, with additional discretionary bonuses based on store performance.