Full Time Key Carrier Coordinator

About the role

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their duties based on store needs, primarily performing Coordinator responsibilities and occasionally acting as a Key Carrier, taking on a leadership role in maintaining all aspects of the store.

Responsibilities

• Model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure store team performs tasks in accordance with the store plan and prioritize as needed.
• Address immediate customer service issues and provide appropriate coaching to associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate associate coverage in service areas for a positive customer experience.
• Ensure associates adhere to all operational procedures.
• Execute opening and closing procedures according to company guidelines.
• Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates.
• Provide and accept recognition and constructive feedback; coach and recognize associates.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Flexible schedule availability, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Understanding of merchandise flow in stores.
• Proven problem‑solving skills.
• Ability to coach, delegate, and follow up on multiple people/tasks.
• Capability to act quickly under challenging circumstances and multitask.
• Superior communication and organizational skills with attention to detail.
• Minimum 1 year retail experience and 6 months leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) with employee contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (eligible employees)
• Medical, dental, and vision coverage (eligible employees)
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Schedule

Open availability required, including nights and weekends.