Full Time IWC Client Advisor

About the role

Join our brand new IWC Shaffhausen Boutique team in our store in downtown Portland, OR. This store is owned and operated by Ben Bridge Jeweler with an IWC branded storefront and exclusively sells IWC timepieces. As a Client Advisor, you will deliver unparalleled client experiences, embodying the essence of IWC and Ben Bridge Jeweler.

Responsibilities

• Provide personalized customer experience when hosting clients.
• Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
• Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients.
• Continuously innovate to exceed client expectations and enhance their overall experience.
• Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
• Handle customer service requests promptly and professionally.
• Demonstrate comprehensive knowledge of IWC’s history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries.
• Deliver exceptional client service to differentiate the boutique from competitors.
• Serve as a brand ambassador for IWC, both within and outside the boutique.
• Execute operational tasks with precision and attention to detail.
• Maintain the boutique according to global IWC visual merchandising standards.
• Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.

Requirements

• Minimum of High School Diploma or equivalent education; higher education preferred
• 3 years of experience in sales or hospitality
• Proficient in utilizing CRM technology for clientelling
• Collaborative team player
• Excellent communicator with ability to cultivate strong networks
• Resourceful in generating sales leads
• Driven by results and exhibits a strong aptitude for sales
• Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks
• Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior
• Adaptable approach tailored to individual client needs
• Open and outgoing personality that fosters positive interactions
• Displays eagerness and enthusiasm for continuous learning and growth
• Bilingual is a plus but not required

Qualifications

• Fluctuations in the job market may necessitate adjustments to pay ranges.
• Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
• The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times.

Benefits

• You will be eligible for health and welfare benefits, in addition to sales bonus, monthly incentives and SPIFFs.
• Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, volunteer time and jury duty.
• Paid training includes certification from the Gemological Institute of America (following completion of one year service time).
• In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Pay

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

Schedule

The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times.