Full Time Intake and Engagement Coordinator

About the role

Seven Starling is revolutionizing women's behavioral health through a clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results—90% of patients experience clinically significant symptom improvement. The Intake and Engagement Coordinator is a patient-first role supporting prospective patients into care through free consultation calls, reporting directly to the Intake and Engagement Manager. The role drives prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

Responsibilities

• Conduct 25‑minute phone consultations with prospective patients: empathetically listen, build rapport, navigate hesitations, and support the decision to sign up for the Seven Starling Care Model.
• Manage prospective patient intake phone and text lines, making 50‑75 outbound calls per day to assist with scheduling and intake form completion (≈2 hours/day).
• Assist patients with intake form completion during the consultation call.
• Maintain accurate patient records and documentation in HubSpot CRM, ensuring data is up‑to‑date and compliant with privacy regulations.
• Monitor individual KPIs including conversion rates.
• Participate in ongoing training and development to stay current with best practices and organizational changes.

Requirements

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.
• 2+ years of experience in healthcare customer service or patient engagement.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in healthcare software and CRM systems.
• Knowledge of HIPAA regulations and patient privacy practices.

Skills

• Direct patient experience in behavioral health care.
• Experience in high call‑volume or high‑volume patient interaction roles.
• Admissions, intake experience or consultative sales where performance was measured against metrics/KPIs.
• Strong ability to balance empathetic support and professional boundaries.

Pay

The salary for this position is $50,000. Quarterly incentive pay program up to 17% of salary. Eligible for overtime. Meaningful equity package with significant upside potential.

Benefits

• Competitive paid time off.
• Competitive parental leave policy.
• One‑time stipend to enhance work‑from‑home experience.
• Medical, dental, and vision insurance.
• 401(k).
• Bereavement leave, including for miscarriage and pregnancy loss.
• Annual stipend for choice of wellness benefits.
• Annual professional development stipend.
• Virtual team events.

Schedule

Full‑time, non‑exempt, remote position.